Ordered the dress on the left, I was assured that this was the dress I would receive in a live chat.When I received the dress the dress i got is pictured on the right.
I sent them a email stating that I was not happy with the dress I received, they asked why I told them the dresses are not the same, she then asked me to send pictures. I sent the pictures (both below), and she just said I looked beautiful and hoped I would keep the dress.
I told her I did not want the dress and asked her how to return, she said the dress was made as I asked with the material I selected.I asked again how to send it back and a gentlemen emailed me back, (mind you it takes 2 days to get back an email) he said its not refundable because it was custom made, had no answer for the dresses not being the same
More Review Details
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
What I liked
What I disliked
- I was mis led
- Item not as pictured
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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