Ordered the dress on the left, I was assured that this was the dress I would receive in a live chat.When I received the dress the dress i got is pictured on the right.
I sent them a email stating that I was not happy with the dress I received, they asked why I told them the dresses are not the same, she then asked me to send pictures. I sent the pictures (both below), and she just said I looked beautiful and hoped I would keep the dress.
I told her I did not want the dress and asked her how to return, she said the dress was made as I asked with the material I selected.I asked again how to send it back and a gentlemen emailed me back, (mind you it takes 2 days to get back an email) he said its not refundable because it was custom made, had no answer for the dresses not being the same
More Review Details
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Diversity of Products or Services|
|Discounts and Special Offers|
What I liked
What I disliked
- I was mis led
- Item not as pictured
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Last month I ordered two coats from DressLily. The one pictured here was advertised as a dark gray cashmere blend. The size conversion chart on their website told me their..."
- "I bought a ballet in Aerosoles. In the store assistants do they job well. I like they, but sometimes I saw what is inside. OMG! See my pictures, please. The..."
- "I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price..."
- "I purchased a coach and rocking chair set leather and coach has cracked and side and discolored badly and was rold leather was real and repair man came out to..."
- "An agreement was made to install 6 rooms,a hallway and a stairway in my home with carpet on may 21st.The manager called 3 days in advance to tell me the..."
- "After 2 short years of owning a 47" LCD HDTV what started off as one horizontal line across the top of my screen progressed to about 8 lines all in..."
- "I purchased this "sport" windscreen from an Ebay seller from Italy for an XDiavel. BEWARE!!! The bolts that came with it are MUCH too short, and are black steel..."
- "I recently sold my Goyard St. Louis tote on Poshmark. But Poshmark cancelled the sale and deleted my account saying the bag is not real. They even charged me 20..."
- "I used collage.com plenty of times and was quite happy but recently that has changed.I ordered 4 pillows ,nice and colorful and clear.I recieved pillows that had no detail and..."